Crew Resource Management (CRM)

In the digital age, the use of technical means to solve potential problems is ever increasing.
All too often, one important thing is ignored: Even the best system is only as good as its worst user.

An investment in the most valuable resource of your company can be observed in many aspects of the corporation. The aviation industry recognized over 40 years ago that HUMAN FACTORS make the difference both in routine operation, and in critical situations.

• In decision-making situations governed by uncertainty, it is important to generate options "outside the box"
• Hierarchical organizations should make decisions along the lines of "WHAT is right" and not "WHO is right"
• All team members are encouraged to take personal responsibility and implement their work with "Assertiveness".